IOCI performed an on-site assessment over several days to assess leadership capabilities and business management systems. The review results provided insights into gaps and opportunities that once addressed would serve as a platform to not only support the current level of growth and client acquisition, but to enable a sustained accelerated pace. Our review focused on:

• Leadership – identified the expanded capabilities the executives needed to lead the team and the organization’s growth. For example, they needed:
  • Routines to communicate strategy, clear business outcomes and results.
  • Routines to stay connected with staff, coach them along the way and move the team in a collective direction well defined by leadership and in alignment with business objectives.
  • Role clarity, accountability and a clear focus on customer experience and business results.
  • Coaching on how to manage through change, conflict and to build new capabilities the business environment demands.
• Organizational structure – assessed and recommended changes based on doubling workforce size, and considered appropriate supervisory roles to drive accountability, efficiency and a concentrated focus on business outcomes.
• Business management systems/operations management – the area for most notable improvement opportunities was in measuring and monitoring results and injecting operational discipline and rigor into the firm’s day-to-day management.
• Human capital management – offered insights into outsourced options for recruiting/onboarding, payroll and benefits, including health care and 401k, which were either not offered or not comparable to competitors. Once implemented, these benefits resulted in a big boost in employee morale and commitment to the firm. It also improved and clarified HR protocols and heightened awareness of risk and compliance considerations for human capital management.